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Customer Service
SUBSCRIPTION PROCEDURE
1. |
Examine the
product card, press "Subscribe" button for the interested title(s). |
2. |
After
pressing the "Subscribe" button, the specific title will be displayed on the
"Subscription Form" as well as information on publishing months, issues per
year, ordering quantity & annual subscription fee. |
3. |
You have to
indicate which issue / month that you would like to start the subscription. |
4. |
For
subscription orders coming from places outside Hong Kong, fill in the destinated
country for calculating the required postal charges. |
5. |
To change the
subscription quantity, simple change the "no. of subscription" column. To remove
an item, press the delete(X) button. |
6. |
Once you are
on the "Subscription Form" page, press "Home" to get back to the product card or
proceed to "Check-out". At any stage of the ordering process, you can view the
subscription you have ordered by clicking the "Shopping Basket" button. |
7. |
When you
"Check-out", make sure the information provided are accurate & complete,
including company name if any, name of the subscriber, mailing address,
telephone, fax and e-mail address. |
8. |
Most
important is to print out the "Subscription Form" and send back to us either by
fax at (852) 2895 0062 or by mail . Advance payment is required for effecting
the subscription immediately. |
9. |
After
receiving payment, we will confirm your subscription and the delivery date by
e-mail or fax. |
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PAYMENT
METHOD
1. |
For Credit Card payment,
you have to note the followings:
- Print out the "Subscription Form" and fill in the necessary information for
card payment, including the name of the card holder, credit card number, expiry
date and signature. Then, submit the information to our Subscription Department
by fax.
- Credit Card payment must present legitimate signature.
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2. |
By Bank Cheque / Bank
Draft
- We accept HK$ Cheque issued by banks in Hong Kong or HK$ Bank Draft of other
banks. payment must be drawn on HK$ (US$ price is for reference only).
- Crossed Bank Cheque & Bank Draft are to be made payable to "FASHION CONSULTANT
LTD.".
Mail To:
FASHION CONSULTANT LTD.
20/Fl., Flat B, Causeway Tower,
16-22 Causeway Road, Hong Kong.
Attn : Subscription Department |
3. |
Subscription will be
accepted only upon full payment. |
4. |
We apologize for not
accepting online orders at the moment. |
5. |
For your own interest, do
not mail CASH to us. |
6. |
We issue invoice for the
subscription only upon requests. You can send us the payment after receiving it. |
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ACCEPTED CURRENCIES
No matter
which payment method you choose, either by Credit Card, Bank Cheque or Bank
Draft, subscription fee is paid in HK$. |
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DELIVERY / MAILING OF PUBLICATION
1. |
For subscription orders from Hong Kong, free delivery will be provided to each
order.In case of returned parcel due to inaccurate & incomplete address, the
second delivery will be charged.
- Registered Mail will be adopted for sending to islands in Hong Kong, residential
areas and outskirts of Hong Kong.
- Courier Service will be provided to company subscribers if the office address is
located in the city and along the MTR route.
- You can also choose to pick up your subscription from our office in Causeway Bay
or our showroom in Tsimshatsui. Should you decide to do so, you have to advise
us by the time you submit the subscription order. When the publication is
available, we will inform you about the pick-up by fax or e-mail.
OFFICE :
FASHION CONSULTANT
LTD.
| 20/F., Flat B, Causeway Tower, |
| 16-22 Causeway Road, Hong Kong. |
| Tel |
: |
(852) 2576 1737 |
| Fax |
: |
(852) 2895 0062 |
| E-mail :
service@fchk.com |
| From Monday to Friday
: 9:30AM-5:30PM |
| Saturday :
9:30AM-1:00PM |
SHOWROOM :
TREND GALLERY
| Room 703A, 7/Fl., Carnarvon Plaza, |
| 20 Carnarvon Road, Tsimshatsui, Kln. HK. |
| Tel |
: |
(852) 2723 4890 |
| Fax |
: |
(852) 2723 4823 |
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E-mail :
trendgallery@fchk.com |
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From Monday to Friday : 10:00AM-6:30PM |
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Saturday : 10:00AM-3:00PM |
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2. |
For subscription orders coming from places outside Hong Kong, we will deliver
the publication by Registered Airmail only in order to provide fast and reliable
service.
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DELIVERY TIME
1. |
We will arrange immediate delivery for current issues & those which have already
been published.
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2. |
For subscription orders coming from places outside Hong Kong, we will deliver
the publication by Registered Airmail only in order to provide fast and reliable
service. |
| 3. |
For temporarily out-of-stock,
sold-out or ceased publications, we need 7-15 working days to re-order or check
the stock situation with the publishers. Should this situation occur, we will
inform you by e-mail. |
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RETURNS
1. |
It is
important for you to check your subscribed book(s) immediately upon receipt.
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2. |
We offer
return service for the following reasons: 1. We have sent you publications which
are not the ones you subscribed. 2. Printing faults, packaging faults and
missing pages on the publications as well as damages.
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| 3. |
In case of returns, you are
required to notify our Subscription Department by e-mail at
subscription@fchk.com, by fax at (852) 2895 0062 or by phone at (852) 2576 1737
within 7 days after receiving the book(s). We will not accept returns after the
stated period. |
| 4. |
Overseas subscriber has to
return the publication to our Subscription Department by Registered Airmail. |
| 5. |
Once we receive the returns,
we will send you the replacable copy or arrange for refund. |
| 6. |
Any returns due to the above
reasons, we shall pay for all postal charges (Airmail Registered) incurred,
including the postal fee for re-sending. |
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IMPORTANT
1. |
We will e-mail
to confirm your subscription after receiving your payment.
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2. |
We provide
free local deliveries while overseas deliveries are charged with postage. In
both cases, we provide one-time delivery service only. We shall not be held
responsible to re-send any returns due to faults other than our own. |
| 3. |
We are not responsible for
orders that are failed to be delivered, delayed or lost due to inaccurate or
incomplete information (name, mailing address) submitted by yourself or your
company. |
| 4. |
Any unsuccessful delivery
caused by the above stated reasons and provided that the book has been returned
to us, you can choose to pick up the book in our office or our showroom. And or
to pay the additional delivery / postal charges required for re-sending if you
need us to do so. |
| 5. |
In case you have changed your
mailing address, telephone, fax, e-mail, address or any other relevant
information, be sure you notify us as soon as possible by e-mail or by fax. |
| 6. |
For publications that you
have subscribed but temporarily out of stock, sold-out or ceased, you can use
the balance to subscribe other title(s) or ask for a refund. |
| 7. |
For any confirmed & paid for
subscriptions, we will not accept changes in the subscribed titles, cancelling
orders or requests for refund. |
| 8. |
Renewal invoice will be
attached and delivered to you together with the last issue of your subscription.
You can continue the subscription by sending us the payment in return with the
invoice number quoted. |
| 9. |
Filling in the "Starting
Month" is a must which will be the issue that you start receiving for the first
copy of your subscription. From then on, you will receive the remaining issues
accordingly. |
| 10. |
We are not responsible for
any changes in the publication title, publishing months,ect¡Kwhich are at the
publisher's discretion. |
| 11. |
You can always contact us by
e-mail at subscription@fchk.com for
the subscription details & at service@fchk.com
for other kinds of enquiries, or by fax at (852) 2895 0062. |
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